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Customer Care

Return Policy

Teach My Toddler Inc. and our retailers stand firmly behind the Teach My products. If the kit you have purchased does not meet your expectations, you may return it (shipping prepaid) for a refund of the original purchase price.

Product must be in the original packaging and be in resalable condition.
Product must be returned prepaid.
Returns must be accompanied by a receipt or packing slip.
Refunds will be credited back via the same payment form. For online orders this is usually credit card.
No Cash Refunds will be processed on web orders.
 

Replacement Parts

Please contact Teach My to discuss replacement parts christy@teachmy.com If the parts were faulty, we will replace them immediately. If you lost parts, Teach My will need to charge for those individual parts.
 

Privacy Policy

Teach My Toddler Inc. is dedicated to protecting your privacy. We ensure that any personal information that we obtain is kept confidential.
 

What is Personal Information?

Personal information means any information about an identifiable individual. This includes information such as your name, address, telephone number, birth date, purchase information or e-mail address. As a Teach My Toddler Inc. customer, you provide us with this information in a variety of ways such as processing a return, and calling for delivery or warranty information. In every case, Teach My Toddler Inc. adheres to strict guidelines when dealing with your personal information.
 

Collecting Your Personal Information

When you provide Teach My Toddler Inc. with personal information, we inform you as to why we are collecting it. Teach My Toddler Inc. obtains your consent for the collection of your personal information. In some instances, where the purpose for collection is obvious, your consent is implied.
 

Consent

We will collect, use or disclose your personal information only with your knowledge and consent, except where required or permitted by law. Teach My Toddler Inc. will not make your consent a requirement to the supply of a product or a service other than required to be able to supply the product or service.

Consent can be express or, in some circumstances, implied, and given in writing, by using or not using a check-off box, electronically, orally (in person or by telephone), or by your conduct, such as use of a product or service.

In determining the type of consent to obtain, Teach My Toddler Inc. will consider all relevant factors, including the sensitivity of the information and your reasonable expectations. You may withdraw your consent at any time, on reasonable notice, subject to legal or contractual restrictions.
 

Commitment To Privacy

As a valued Teach My Toddler Inc. customer, any personal information that is given is maintained as the sole use of Teach My Toddler Inc. Teach My Toddler Inc. will not divulge or use this information in any way other than for order processing and direct mail/email/telephone from Teach My Toddler Inc. to you as our customer. We do not share or sell data.

What we gather and how we use it:

With your permission, we collect customer information including your name or business name, address, phone number, e-mail address and payment information (credit card number) so we can process an order. If we have any questions about your order, we may contact you by email or by phone.

As a valued Teach My Toddler Inc. customer, we will periodically send you emails and/or mailings to inform you of new products or promotions that we feel you may be interested in.

If you decide you would no longer like to receive emails or mailings, you may contact us in writing and we will withdraw these correspondences.

Teach My Toddler Inc.
42 Yewfield Cres
Toronto, Ontario
CANADA
M3B 2Y6

Teach My Toddler Inc. does obtain data lists occasionally for direct mail campaigns. This may cause a package to be sent out to a customer who has asked to be removed from our records. In this case, a second request for removal would be required.
 

Terms of Use Policy

TEACHMY.COM WEBSITE TERMS AND CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

Your use of the teachmy.com website is expressly conditioned on your acceptance without modification of the following terms and conditions (the "Terms and Conditions"). By using teach-my.com you indicate your acceptance of these Terms and Conditions.
 

Ownership

The teach-my.com website, its design, text, graphics, content, video, audio and the selection and arrangement thereof are the property of Teach My Toddler Inc. ("Teach My Toddler Inc"), and are protected under the copyright laws of Canada and other countries. None of the content on the teach-my.com website in whole or in part may be reproduced, republished, distributed, displayed, sold, transferred or modified without the express written permission of Teach My Toddler Inc.

This website contains many of the valuable trademarks owned and used by Teach My Toddler Inc. to distinguish its quality products and services. These trademarks and related proprietary property may not be used except with the express written consent of Teach My Toddler Inc. Nothing contained in teach-my.com should be construed as granting, by implication or otherwise, any license or right to use any trademarks, including the trademarks owned by teach-my.com, except with the express written permission of Teach My Toddler Inc. or such other party that may own the applicable trademarks.
 

Limitation of Liability

By agreeing to use this site and its information you agree that Teach My Toddler Inc. (and its agents, officers, directors and employees) are not liable for damages of any kind that accompany or result from your use of the teach-my.com website. Teach My Toddler Inc. makes no representation or warranty of any kind, express or implied, regarding teach-my.com and/or any material or information provided on the website, all of which are provided on an "as is" and "as available" basis. Teach My Toddler Inc does not warrant the accuracy, completeness, currency, reliability or suitability of the operation of teach-my.com or any of the content or data found on the website and expressly disclaims all warranties and conditions.

Teach My Toddler Inc. does not warrant that the function of the website will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Teach My Toddler Inc. does not warrant or make any representations regarding the use or the result of use of material on this site in terms of its correctness, accuracy, and reliability or otherwise.

Teach My Toddler Inc. is not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failure or circumstance affecting, disrupting or corrupting communications.

Teach My Toddler Inc. assumes no responsibility and shall not be liable for any damage to, or viruses that may affect your computer equipment or other property on account of your access to or use of teach-my.com or your downloading of any material, data, text, images, video or audio from teach-my.com. In no event shall Teach My Toddler Inc. be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind arising out of or in any way connected with the access to or use of teach-my.com or content found therein.
 

Restrictions on Use of the teachmy.com Website

The teachmy.com website may not, in whole or in part, be copied, distributed, republished, uploaded, posted, reproduced or transmitted in any way without the prior written consent of Teach My Toddler Inc.

You may download, display and print material presented on the teach-my.com website for your personal, non-commercial use only, provided you don't delete or change any copyright, trade mark or other proprietary notice.

You are prohibited from contributing, posting or transmitting any infringing, unlawful, threatening, libel, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.

Teach My Toddler Inc. reserves the right to limit quantities, refuse orders, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Teach My Toddler Inc. believes that customer conduct violates applicable law or is harmful to the interests of Teach My Toddler Inc. or any Third Parties.

In its sole discretion, in addition to any other rights or remedies available to Teach My Toddler Inc. and without any liability whatsoever, Teach My Toddler Inc. at any time and without notice may terminate or restrict your access to any component of teach-my.com.
 

Privacy

You have read the Teach My Toddler Inc. Privacy Statement, the terms of which appear on teach-my.com, and are incorporated into these Terms and Conditions, and agree that the terms of such Privacy Statement are reasonable. You consent to the use of your personal information by Teach My Toddler Inc. or third parties in accordance with the terms of and for the purposes set out in the Teach My Toddler Inc. privacy statement.
 

Links

The teach-my.com website may contain links to other websites which are provided solely as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Teach My Toddler Inc. of the linked website or information contained therein. Teach My Toddler Inc. is not responsible for the content of any other websites and makes no representation or warranty regarding any other websites or the contents or materials on such websites.
 

Pricing

Prices posted on teachmy.com may differ from those in retail locations.
 

Risk of Loss

Any products purchased from Teach My Toddler Inc. are delivered to you by a third party delivery company, pursuant to a shipping contract. The risk of loss for such products pass to the purchaser at the time of delivery by Teach My Toddler Inc. to the third party shipper.
 

Modification

Teach My Toddler Inc. reserves the right to, without notice, change the teachmy.com website, including the Terms and Conditions of use of teach-my.com. Please check this page periodically for changes. Your use of teach-my.com will be conditional upon your acceptance of the Terms and Conditions in force at the time of your use.
 

Indemnification

You shall indemnify and save harmless Teach My Toddler Inc., its officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of teachmy.com.
 

Relationships

The relationship between Teach My Toddler Inc. and you will be that of independent contractors and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other as a result of these Terms and Conditions or use of teachmy.com.
 

Governing Law

These Terms and Conditions and the performance of the obligations and enforcement of the rights herein shall be governed by the laws of the Province of Ontario, Canada. You consent and submit to the exclusive jurisdiction of the courts located in the City of Toronto, in the Province of Ontario, Canada, in all disputes arising out of or relating to the use of teachmy.com and these Terms and Conditions.
 

Severability

These Terms and Conditions are severable. In the event any provision of the Terms and Conditions is determined to be unenforceable or invalid, such provision shall be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any other remaining provisions.
 

Headings

The headings used in these Terms and Conditions are included for convenience only and do not limit or otherwise affect the Terms and Conditions.
 

Entire Agreement

These Terms and Conditions, together with those incorporated or referred to herein constitute the entire agreement between us relating to the subject matter hereof and supersedes any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter and may not be amended or modified except in writing or by Teach My Toddler Inc. making such amendments or modifications available to it pursuant to the Terms and Conditions.